At Counterwave Hosting, the goal is to give every customer fast, friendly, and expert support. To make that possible, the team also needs a working environment where they are treated with respect.
What we ask from customers #
When you contact Counterwave Hosting via chat, email, or support ticket, please:
- Communicate in a respectful, professional way.
- Focus on the issue and share clear details so the team can help.
- Understand that some requests may not be possible for legal, security, or technical reasons.
Strong feelings and honest feedback are welcome; abuse is not.
Unacceptable behavior #
To protect staff and other customers, Counterwave Hosting may limit or end interactions that include:
- Threats of violence, self‑harm, or property damage.
- Harassing, insulting, or demeaning language, including slurs or discriminatory remarks.
- Sexual comments directed at staff.
- Repeated hostile or aggressive messages after being asked to stop.
- Excessive or targeted contact intended to intimidate rather than resolve an issue.
Disagreeing with Counterwave Hosting or being upset about an issue is absolutely allowed; how that frustration is expressed matters.
How Counterwave Hosting may respond #
If communication crosses these lines, the team may:
- Ask you to change your tone so the conversation can continue.
- Pause or end a chat or email thread if abusive behavior continues.
- Restrict how you contact support, such as limiting communication to email.
- In serious or repeated cases, suspend or close your account in line with the Terms of Service.
Where services are limited or terminated for conduct reasons, Counterwave Hosting will usually explain what happened and, when appropriate, what options remain.
Commitment to fair, safe support #
Counterwave Hosting is committed to:
- Treating every customer with courtesy and professionalism.
- Giving clear information about what can and cannot be done.
- Protecting its team from abuse so they can continue helping all customers effectively.
By using Counterwave Hosting services and contacting support, you agree to follow this respectful communication standard.
